FAQs

  • Can I change or cancel my order after placing it?
    Orders are processed quickly, so changes or cancellations may not always be possible. Contact us ASAP with your order number.

  • Do you offer discounts or promo codes?
    Yes! Keep an eye on our socials for exclusive offers.

  • Where do you ship to?
    We ship currently within the UK and the EU. Shipping options are shown at checkout.

  • How long does shipping take?
    Delivery times depend on your location and shipping method. Estimated times will appear at checkout.

  • How much is shipping?
    Shipping costs are calculated at checkout based on location and order size.

  • How do I track my order?
    Once shipped, you’ll receive a tracking link via email.

  • What materials are your garments made from?
    Materials are listed under each product’s description.

  • What is your return policy?
    Returns are typically accepted within 7 days of delivery for unworn, unwashed items. Please contact us on enquiries@fatgoff.com for more details.

  • Do you offer refunds?
    Refunds are issued once returned items are inspected.

  • Is it safe to shop on your site?
    Yes, all payments are processed securely with encrypted checkout.

  • How do I contact you?
    You can reach us via email or the contact form on our site. Check our contact page for details.

  • What are your customer service hours?
    We aim to reply to all emails within 24 hours.

  • Do I need an account to place an order?
    No, you can check out as a guest. Creating an account gives faster checkout and order tracking.

  • How do I sign up for updates?
    Follow us on Socials for our latest drops and offers.